Refund policy

For engineered hardware products only, OrchidBox, Inc. “OrchidBox” hereby warrants each of its products and all components therein contained, to be free from defects in materials and/or workmanship for a period of thirty (30) days from date of purchase. In the event of the occurrence of a malfunction, or any other indication of failure attributable to faulty workmanship and/or material, then upon return of the product to OrchidBox, company will at its option, repair or replace said product to proper operating condition. All such repairs or replacements shall be rendered by OrchidBox without charge to the customer. For live plant material, plants are only guaranteed to arrive alive in satisfactory condition and are not guaranteed past the point of receipt by end user. OrchidBox will not take any responsibility if the package is delayed by customs or act of god or war. The responsibility for failure of any OrchidBox product or component thereof, which, at the discretion of OrchidBox, shall have resulted either directly or indirectly from accident, abuse, or misapplication of the product, shall be assumed by the customer, and OrchidBox shall assume no liability as a consequence of such events under the terms of this warranty. While every effort, on the part of OrchidBox, is made to provide clear and accurate instruction on the use, implementation, and application of its products, OrchidBox shall assume no liability in events which may arise from the application of such instruction, nor shall OrchidBox be held liable for the for the quality, suitability of purpose, or application of other products including plant material, which may have been recommended by OrchidBox, but which have may or may not have been supplied as part of the product. This warranty contains and embodies the limits of responsibility of OrchidBox, with regard to its products, and no other liability is expressed, implied, or should be assumed by the purchaser, and in no event shall OrchidBox be held liable for the loss of time, effort, or transportation costs, nor for loss of potential profits or other consequential losses which might arise from the purchase, assembly, use, application, or subsequent sale of the products of OrchidBox, nor from any instructions and/or technical information thereto related.